FAQs

FAQs

Ingredients and Allergen info?
INGREDIENTS

Icing sheet Ingredients water, cornstarch, corn syrup, corn syrup solids, cellulose, sorbitol, glycerine, sugar, vegetable oil,  gum arabic, polysorbate 80, vanilla, citric acid.

Edible Icing Sheets are completely safe for human consumption, made from 100% EC-approved ingredients and are now titanium dioxide (E171) Free. 

Wafer Card Ingredients (edible drinks toppers): Potato Starch, Water, Vegetable Oil.

Edible Ink Ingredients Ingredients: Water, humectant (E422), propylene glycol (E490), preservative (E202), food colors (E122-carmoisine, E133, E102-tartrazine), acidity regulator(E330).

Allergy Advice
Suitable for Vegetarians, Suitable for Vegans, Suitable for Coeliacs, Kosher Certified

Shelf Life of the Icing Sheet is 6 months once stored in the grip seal bag it comes in. YOU CAN REMOVE THE TOPPER TO CHECK IT WHEN IT ARRIVES & THEN PLACE IT BACK IN THE BAG UNTIL YOU NEED IT. They do not need refrigeration! Keep the picture in this bag until you are ready to use it. Read More

SIZING

We offer both pre-cut sheets (ready to use straight away) and uncut sheets (easy to trim at home), so you can choose the option that best suits your cake design. We cannot do any other sizes other than those listed below. 

  • Pre-Cut Circles (7.5″) – Already cut to size, just peel and place on your cake.

  • Pre-Cut Squares (7.5″) – Also ready-cut for quick and easy application.

  • 6″ Circle or Square (on A4 sheet) – Not pre-cut. Printed on an A4 sheet; simply cut out with clean scissors.

  • Custom Sizes on A4 Sheet – Not pre-cut. The printable area is 10″ x 7.5″. Perfect for a single large design or several smaller images you can cut out yourself.

  • Edible Ribbon Sheets – Supplied pre-cut into three strips (each approx. 2.5″ high). Together, they total about 30″ long, ideal for wrapping around your cake.

  • Pre-Cut 15×2″ Cupcake Circles – Already cut to size, just peel and place on your cupcakes
  • Pre-Cut 30×1.5″ Cupcake Circles – Already cut to size, just peel and place on your cupcakes

Drinks Toppers – printed on edible WAFER card

  • 30 precut round circles at 1.5 inch – suitable for shot glasses
  • 15 precut round circles at 2 inch – suitable for most glasses 
  • 6 precut round circles at 3 inch – suitable for larger gin/cocktail glasses

Orders placed before 5pm Monday–Friday are processed, printed, and dispatched the next working day. Orders placed after 5pm are treated as received the next working day.

For example if you order at 9pm on a Monday night, this will be treated as an order placed on Tuesday and therefore processed, printed and despatched on the Wednesday.

Weekend orders are usually processed and dispatched on Monday (excluding Bank Holidays).

Working days are Monday–Friday, excluding Bank Holidays. Office hours are 9am–5pm. Please allow sufficient time, as we cannot be responsible for late delivery due to orders placed outside working hours.

An Post aim to deliver next day, but delivery typically takes 1–3 working days and may take up to 5 during busy periods.

Any delivery times provided are strictly estimates and do not constitute a guarantee of delivery by a specific date. Short notice orders, giving less than 5 business days, is a risk on your part — no refunds if delayed in transit

We are continually uploading popular toppers, but it is impossible to have everything on the site.

The quickest way if you are looking for a topper that you do not see listed is to use the option to create the topper yourself using the DESIGN IT YOURSELF tool.

Alternatively we can create something for you if you order the CUSTOM DESIGN OPTION. 

After you place an order with us, you will get an order confirmation email confirming your order and details of the order. 

Sometimes this email doesn’t land in your inbox, it may land in your spam or junk folder by mistake, so please check there. 

If you have not received your order confirmation and the payment has not come out of your account then your order has not come through to us.

Caketop.ie operates as an online store located in Ireland. We are unable to accommodate collection and exclusively dispatch toppers through postal services. Orders cannot be placed via social media or telephone; all transactions must be completed through our website.

To ensure a secure and streamlined experience for all our customers, we kindly ask that all orders be placed directly through our website. This allows us to automatically process your order, provide instant confirmation, and ensure accurate inventory tracking.

At this time, we are unable to accept bank transfers as a payment method. All payments must be made through the secure options available on our website, which include credit/debit cards and PayPal

Sorry, no – designs made in the tool can’t be changed.

What if I need changes?
 We’ll cancel this order, and you can re-order using our CUSTOM DESIGN SERVICE 

How to re-order using the CUSTOM DESIGN SERVICE

  • Choose your sheet size

  • Upload images/screenshots

  • Add a message (optional)

  • Share extra details in Special Instructions

 Our team will send you a draft to approve before we print and ship.

We do NOT supply stand up CARD cake toppers.

You can request several images on a single icing sheet, which you will need to cut out yourself. These images are NOT pre-cut and ready for use. You must cut them out, position them on fondant or gum paste, and insert a stick or skewer for support. (We only supply the icing sheet, not the fondant or sticks.) Place your using our CUSTOM DESIGN SERVICE, choose an A4 size, upload your images, and specify the desired height for each image.

We have lots of pre-designed CUTOUT TOPPERS – as above these are NOT pre-cut and ready for use. You must cut them out, position them on fondant or gum paste, and insert a stick or skewer for support. (We only supply the icing sheet, not the fondant or sticks.)

Yes we do try to print right up to the edge. This varies depending on the shape and size of the sheet, cupcakes especially can sometimes have a slight white edge,  but we will print as close to the edge as our software will allow. You can cut any unprinted icing off with a sharp craft knife or scissors

We do recommend when designing your own toppers that you do not have text too close to the edge of the topper, as it may be cut off. 

Icing sheets will keep very well within the sealed plastic bag provided, and will last up to 6 months.

However, we recommend you utilise the sheet within three months of receipt. This will ensure that the sheet is in the best condition for your cake(s).

Cake toppers should be stored sealed in their plastic zip-lock bag that they come in, and in a cool, dark cupboard or area out of direct sunlight.

At all times, moisture should be kept away from the topper(s). They should never be stored in a fridge, even after being applied to your cake(s). Moisture will cause the photo topper to “melt”, causing the colours to run.

Cakes decorated with toppers should not be stored in tupperware / plastic / sealed tins as this causes the cakes to ‘sweat’. Preferably, decorated cakes should be stored in a cool room, in a cardboard box (or other breathable material).

If you are not going to consume your decorated cakes within 24 hours of applying the topper(s), you may want to consider, particularly if using a buttercream icing, placing a fondant / sugarpaste (regal ice) layer between the buttercream and the topper. This will protect the topper from natural moisture in the buttercream. Additionally the cakes should not be stored in a fridge.

If you’ve pulled to hard on the topper and it is slightly torn, place it on your cake/cupcake and then gently smooth the two torn edges together. The heat from your hands should gently bind the edges together! Please remember to be gentle it is after all only a very thin sheet of icing!

Printing with edible ink on edible icing sheets produces a different result to printing with normal ink on regular paper. Sometimes a perfect match between the image you are viewing on your computer screen (RGB colour) and the printed edible image (CMYK colour) may not be achievable.

When you create an image on your computer screen, the colours you see are generated using digital ink and pixels, which differ significantly from the edible inks used in printing. 

Edible inks are specially formulated to be safe for consumption, and this formulation can result in colour variations

Pinks, purples, and reds, in particular, tend to be more challenging to match precisely due to the composition of the inks and the surfaces they’re applied to.This is a common occurrence with all edible printing services.

Yes, we can print more than one picture on a sheet.

Using our Design it yourself option, you can add as many images as you wish within the design tool.

Our Custom Design Service allows you to upload up to 6 images. 

Cut out Sheets: You can also request several images on a single icing sheet, which you will need to cut out yourself. These images are not pre-cut and ready for use. You must cut them out, position them on fondant or gum paste, and insert a stick or skewer for support. (We only supply the icing sheet, not the fondant or sticks.) Choose an A4 size, upload your images, and specify the desired height for each image.

 

 

To ensure every inquiry is handled accurately and efficiently, our business communicates exclusively via email. This allows us to:

  • Maintain clear and detailed records of all communication
  • Provide consistent and thoughtful responses without the risk of miscommunication
  • Prioritise inquiries fairly and efficiently, without interruptions or missed calls

This approach helps us serve all our customers more effectively and ensures your questions are addressed with the care and attention they deserve.

Should you be unable to locate the answer to your inquiry on our website, please reach out to us via email at sales@caketop.ie or through the contact form HERE

Posting times are normally affected from early December each year due to the Christmas postage volumes.

As such, toppers can take up to five working days to arrive. We suggest you bear this in mind when ordering in December and place your order in plenty of time to allow it to arrive. 

Last post before Christmas is the 19th December, and we close from the 19th December until the 2nd January every year. 

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